Shipping Policy

Last updated: 29 July 2026

Free Shipping on Every Order

Jarixo offers FREE standard shipping on every order, with no minimum spend, to every country we ship to worldwide.

Free shipping is applied automatically at checkout. There is no code to enter, no threshold to reach, and no shipping charge added at any stage. International orders may still be subject to customs duties and taxes charged by your local authority, as explained below.

Shipping Rates

Destination	Standard shipping
United States	FREE
Canada	FREE
United Kingdom & Europe	FREE
Australia & New Zealand	FREE
Rest of world	FREE

All product prices are in US dollars.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or high-demand periods, processing may take up to 5 business days.

You will receive a shipping confirmation email with tracking information once your order ships.

Delivery Time

Standard delivery: 3–15 business days after processing is complete, for all destinations.

Delivery timeframes are estimates, not guarantees. Actual transit time varies with your location, carrier performance, customs clearance on international orders, and weather. Business days exclude weekends and public holidays.

Where We Ship

Within the United States we deliver to all 50 states and Washington, D.C.

We also ship internationally to Canada, the United Kingdom, Europe, Australia, New Zealand, and selected countries across Asia, the Middle East, Africa, and Latin America. The full list of available destinations is shown in the country selector at checkout. If your country does not appear, we are unable to ship there at this time.

Addresses We Cannot Deliver To

We are unable to ship to:

• US territories, including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands
• Military addresses, including APO, FPO, and DPO
• PO Boxes. A full street address is required.

These destinations are blocked at checkout. If an order is placed with a PO Box address, we will contact you for a street address; if we cannot obtain one, the order will be cancelled and refunded in full.

International Orders, Customs, and Duties

For deliveries outside the United States, import duties, taxes, and customs fees are not included in the product price, and are the responsibility of the recipient. Free shipping covers transport only; it does not cover customs charges.

These charges are set by your local customs authority and are collected on delivery or before release of the parcel. Jarixo has no control over them and cannot predict the amount. Please check with your local customs office if you are unsure.

If a parcel is refused or abandoned because the recipient declines to pay customs charges, it is treated as an undeliverable package under the section below.

Shipping Carriers

We ship via USPS, UPS, FedEx, and trusted international partner carriers. The carrier is selected automatically based on the most efficient route to your location. International parcels are typically handed to your national postal service for final delivery.

Tracking Your Order

Once your order ships you will receive a confirmation email with your tracking number. Tracking information may take 24–48 hours to become active after the email is sent. You can also view order status in your account dashboard.

If tracking shows no movement for 10 consecutive business days, contact us at support@jarixo.com and we will investigate with the carrier.

Delivery Issues

Lost or stolen packages. First check with household members, neighbours, or building management, and confirm your shipping address was entered correctly. Where tracking shows no movement for 10 consecutive business days, or the carrier confirms the parcel is lost, contact us and we will send a replacement at no cost. Jarixo is not responsible for packages confirmed as delivered by the carrier to the address supplied at checkout.

Damaged in transit. Photograph the box and the items on receipt and contact us at support@jarixo.com within 30 days of delivery. Keep all original packaging until your claim is resolved. Transit damage is covered in full under our Return & Refund Policy.

Incorrect or incomplete address. Orders cannot be modified once processing has begun. Where a parcel is returned to us because of an address error entered at checkout, you are responsible for the cost of reshipping if you would like the order resent.

Undeliverable Packages

A package is undeliverable if it is returned to us through an address error, repeated failed delivery attempts, refusal to collect from a depot, or refusal to pay customs charges.

In these cases you are responsible for the cost of reshipping if you would like the order resent. Where you request a refund instead, we will refund the price of the products returned to us in saleable condition.

Order Modifications and Cancellations

Contact us at support@jarixo.com within 12 hours of placing your order to request a change or cancellation, quoting your order number. Once processing has begun, changes cannot be guaranteed. Orders that have already shipped cannot be cancelled. Our Return & Refund Policy applies instead.

Peak Seasons and Holidays

Processing and delivery times may be extended during major holidays and peak shopping seasons. Holiday shipping deadlines are announced on our homepage and by email.

Contact Us

Jarixo Customer Support
Email: support@jarixo.com
Response time: within 24–48 hours, Monday to Friday

Please include your order number and tracking number when reaching out.