Safety, Contraindications & How to Use

• Use the device only as directed in its supplied instructions. Start with the lowest available intensity and comfortable warmth.
• Remain awake during powered massage or heat. Do not use while driving or doing anything that requires your attention.
• Follow your model's session length and frequency. Do not assume every Jarixo device has a 15-minute timer or automatic shutoff. Stop sooner if uncomfortable.

Ask a qualified healthcare professional before starting if you have a medical condition, are pregnant, have a recent injury or procedure, or are unsure whether massage or heat is appropriate. Massage can occasionally cause serious injury, especially vigorous massage or use in people at higher risk. Do not use a massager to delay assessment of unexplained or persistent symptoms. Read NCCIH's massage safety information.

Follow every contraindication in your model's instructions. Jarixo Pro's current product guidance says not to use it with a pacemaker or another implanted electronic device. For any other model, confirm suitability with your clinician and the supplied instructions rather than assuming it is suitable.

Heat should feel gently warm, not hot. Check your skin regularly and stop if warmth becomes uncomfortable or causes irritation. Do not use heat while asleep. If you have reduced skin sensation or impaired circulation, seek professional advice before using heat. These general precautions are supported by Gloucestershire Hospitals NHS guidance and University Hospitals Coventry and Warwickshire heat and cold guidance. Their treatment timings are not instructions for Jarixo devices.

Use only the body areas and positions permitted for your exact device. For the Jarixo 16 Head Massage Gun, avoid joints, bones, the spine and neck. Do not transfer the positioning instructions for a neck wrap to a percussion massage gun. Keep wraps comfortable rather than tight, guide arm loops gently and stop if pressure hurts. Use the knee massager seated and awake.

Switch off and stop using the device if you experience pain, unusual numbness, skin irritation or excessive heat. Seek medical advice for symptoms that persist or concern you. Stop using damaged or malfunctioning equipment and contact Jarixo support before using it again.

Follow the supplied power and charging instructions for the exact model. Switch off and disconnect power before cleaning. Keep electrical components dry and do not immerse powered devices. Follow the model's care label for covers and other materials; do not assume that a removable cover or zipper means it can be washed.

Powered-device session and charging instructions do not apply to the memory foam knee pillow or ergonomic seat cushion. Follow their supplied positioning and care instructions, check fit and stop if uncomfortable.

Email support@jarixo.com with the product name, order number and your question. Jarixo products are offered for comfort and relaxation, not as a substitute for diagnosis or medical care.

General guidance checked against the linked public health sources on October 20, 2026. These sources do not test, certify or endorse Jarixo products. This page supplements the supplied model instructions and does not establish model-specific safety certification.