FAQ
Everything you need to know before, during and after your order, in one place. Can't find your answer here? Contact our support team.
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Need Help?
Need assistance? Contact our customer care team at support@jarixo.com and we’ll respond as soon as possible.
Ordering & Payment
Q: What payment methods do you accept?
We accept all major credit and debit cards, plus PayPal, at checkout.
Q: Can I change or cancel my order after I've placed it?
Email us as soon as possible after ordering and we'll do our best to catch it before it ships. Once an order has shipped, we can't change it, but your 30-Day Happiness Guarantee still applies.
Q: Is checkout secure?
Yes. All payments are processed through encrypted, secure checkout. We never see or store your full card details.
Shipping & Delivery
Q: Do you ship for free?
Standard shipping is currently free on Jarixo orders. Delivery timing and any location-specific exceptions are explained in our shipping policy.
Q: How long does shipping take?
Orders ship within 1 to 2 business days and arrive within 3 to 7 business days if the product is in stock in our US warehouse; if not in stock in our US warehouse, then delivery from our China warehouse and take 7 to 15 days.
Q: How do I track my order?
You'll get a tracking link by email as soon as your order ships.
Returns & The 30-Day Happiness Guarantee
Q: What is the 30-Day Happiness Guarantee?
Try your Jarixo device for thirty days. If it doesn't earn its place in your routine, send it back for a full refund, no restocking fee, no complicated forms, no explanation required.
Q: How do I start a return?
Email us with your order number and we'll send a prepaid return label. You don't pay for return shipping. See the full Warranty & Product Care page for the complete process.
Q: Do I pay for return shipping?
Return and replacement eligibility depends on the reason for the request. Review our refund policy and contact us before sending anything back.
Q: What condition does my device need to be in to return it?
Used gently, with all original parts and packaging included where possible, the way you'd expect to pass it along to someone else.
Q: Is there a restocking fee?
No. Never.
Q: My thirty days are up. Can I still return my device?
The window for a full refund closes at thirty days, but your device is still covered by the one-year limited warranty for defects. See Warranty & Product Care.
Warranty & Product Care
Q: What warranty comes with my Jarixo device?
Every Jarixo device carries a one-year limited warranty against manufacturing defects, starting from the date of delivery.
Q: What does the warranty cover?
Defects in materials or workmanship under normal use, including motors, batteries, and heating elements that fail to perform as designed. It doesn't cover normal wear, misuse, water damage, or unauthorized repairs. Full detail is on the Warranty & Product Care page.
Q: How do I clean my device?
Wipe the exterior with a soft, dry or slightly damp cloth. Never submerge any Jarixo device in water, and avoid alcohol- or solvent-based cleaners. Fabric covers can be hand washed in cool water with a mild soap. Full care instructions are on the Warranty & Product Care page.
Q: What if my device stops working after the return window closes?
You're still covered by the one-year limited warranty. Email us with your order number and a short description of the issue.
Using Your Device
Q: Is this a medical device?
No. Jarixo products are general wellness devices designed for comfort and relaxation. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Q: Is it safe to use every day?
Yes. Every Jarixo device stops at fifteen minutes. That's not a limitation, it's the dose: long enough for muscles to warm and release, short enough to keep as a daily habit. If you have a medical condition, consult a healthcare professional before use.
Q: How long should I use it for?
Fifteen minutes a day is the ritual it's designed around. The auto shut-off means you don't have to think about it.
Q: Does it work through clothing?
Most Jarixo devices are designed to work comfortably through light clothing. Check your specific product page for guidance on your device.
Q: How hot does the heat setting get?
Heat settings vary by device. You'll find the exact range on your product's spec sheet.
Q: Can I take it on a plane?
Most personal care devices with a small built-in battery are allowed in carry-on luggage under TSA guidelines. We recommend checking your device's battery specification and your airline's policy before you fly.
Q: What if it's just not right for me?
That's exactly what the 30-Day Happiness Guarantee is for. Send it back, no explanation required.
Account & Orders
Q: Do I need an account to order?
No, you can check out as a guest.
Q: I never received my order confirmation email. What do I do?
Check your spam or promotions folder first. If it's still not there, contact us with the email address and name used at checkout and we'll resend it.
Q: My order arrived damaged or incorrect. What now?
Contact us within of delivery with a photo of the issue, and we'll make it right at no cost to you.
Why Jarixo
Q: Why buy from Jarixo instead of Amazon?
Jarixo provides product guidance, published shipping and refund terms, a limited warranty for eligible defects, and a direct support contact when you need help.
Q: Are your reviews real?
We display the verification status supplied by our review provider. Individual reviews can reflect different product versions and experiences, so compare them with the current product details.