FAQ
Find answers to common questions about our premium wellness products, shipping, and policies. If you need additional assistance, our customer care team is here to help at support@jarixo.com.
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Need Help?
Need immediate assistance? Our customer care team is here to help. Contact us at support@jarixo.com and we'll respond within 24 hours.
For urgent inquiries, we're committed to providing fast, personalized support for all your wellness product questions.
Shipping & Delivery
Q: “Do you offer free shipping?”
Yes!We offer FREE shipping on all orders with no minimum purchase required.
Q: “How long does delivery take?”
Delivery typically takes 3-15 business days from order placement, depending on your location.
Q: “Can I track my order?”
Absolutely! You'll receive a tracking number via email once your order ships. You can also track your order on our TrackOrder page.
Q: “Do you ship internationally?”
Currently, we ship within the UnitedStates.International shipping may be available in the future.
Returns & Refunds
Q: “What is your return policy?”
We offer a 30-day return policy. Items must be unused, in original packaging, with all accessories included.
Q: “How do I start a return?”
Contact us at support@jarixo.com with your order number. We'll provide return authorization and instructions.
Q: “When will I receive my refund?”
Refunds are processed within 5-7 business days after we receive your returned item. You'll receive an email confirmation once processed.
Products & Safety
Q: “Are your massage products safe to use?”
Yes! All our wellness products are carefully selected for quality and safety. Please follow the included instructions and consult with a healthcare professional if you have specific health concerns.
Q: “Do your products come with warranties?”
Many of our products come with manufacturer warranties. Check individual product pages for specific warranty information.
Q: “Can I use heated massagers if I have a medical condition?”
If you have any medical conditions, are pregnant, or have concerns, please consult your healthcare provider before using any massage or heat therapy products.
Q: “How do I clean and maintain my massage devices?”
Each product comes with specific care instructions. Generally, wipe devices with a soft, damp cloth and avoid submerging in water unless specified as waterproof.
Orders & Payment
Q: “Can I modify or cancel my order?”
Contact us immediately at support@jarixo.com. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.
Q: “What payment methods do you accept?”
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods at checkout.
Q: “Is my payment information secure?”
Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.
Customer Support
Q: “How can I contact customer support?”
You can reach us at support@jarixo.com or through our Contact page. We typically respond within 24 hours.
Q: “Do you offer product recommendations?”
Yes! Contact our customer care team and we'll help you find the perfect wellness products for your needs.